Refund & Cancellation Policy

Paid subscriptions renew for the monthly or annual period shown at checkout. The checkout page shows the amount and currency before you authorize payment.

Creem is our Merchant of Record. Creem processes charges, taxes, invoices, and approved refunds. We answer billing and product support questions directly.

You can cancel a recurring subscription through the billing portal in your account. A standard cancellation stops the next renewal and keeps paid access active until the end of the current billing period.

If the billing controls are unavailable, email support@upwin.app from the address on your account before the renewal date.

Canceling a subscription is not a refund request. It does not return the payment for the current period.

You may request a refund within 14 days of the first payment for a new upwin subscription. The 14-day window does not restart for renewals, plan changes, or a subscription opened after an earlier subscription.

Any non-waivable cancellation or refund right provided by the law where you live also applies.

Renewal payments are refundable where applicable law requires. Otherwise, we may review a renewal refund at our discretion, including duplicate charges, an incorrect amount, a charge made after timely cancellation, or prolonged service unavailability attributable to upwin.

A request outside the first-payment window does not guarantee approval.

Email support@upwin.app. Include the account email, charge date, amount, and a short explanation. Do not send full card details.

Creem processes approved refunds. A refunded subscription is canceled. Bank processing time after Creem issues the refund is outside our control.

Except where law requires otherwise or we approve a request at our discretion, completed billing periods, renewal charges canceled after the renewal date, and fees charged by your bank or currency provider are not refundable.

Not using the service during an active paid period does not by itself create a refund right.

Cancellation does not create a cash refund for the unused part of the current period. There is no proration for unused time after cancellation.

Any future plan-change charge or credit will be the amount Creem displays before you confirm it. We do not promise proration beyond that confirmed amount.

Contact support@upwin.app first if you do not recognize a charge or believe it is wrong. This is usually the quickest way to investigate it.

A chargeback may cause the related subscription to be suspended or canceled while Creem and the payment networks review the dispute. Nothing here limits a legal right to dispute an unauthorized or incorrect charge.

Email support@upwin.app for cancellation and refund questions. Include enough information to locate the purchase, but never send a password or full payment-card number.